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    Here is a list of the most frequently asked questions
  • Shipping
    Everything you need to know regarding shipping
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    The offer and the sale of products on jp.dolcegabbana.com are determined by the Conditions of Sale
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Shipping

The health and safety of the Dolce&Gabbana community, clients, and teams are our top priority. Please note that you may experience potential delays with shipment.

We deliver to 101 countries around the world and offer different shipping options to meet your needs.

In order to ensure you a hassle-free shopping experience, for selected countries, we are now including the customs duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!

Click here to see related refund policy.

During sales period, deliveries may take 2 or 3 business days longer than usual.

1. Shipping Methods and Costs

Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

Here are the shipping options offered.


Next Day Delivery
DESTINATION COST TIME
Italy € 20.00 1 Working Day
United Kingdom £ 25.00 1 Working Day
Spain, France, Austria, Netherlands, Belgium
Denmark, Hungary, Czech Republic
Luxembourg, Germany
€ 35.00 1 Working Day
Portugal € 40.00 1 Working Day
Express Delivery
DESTINATION COST TIME
Norway € 26.00 1-3 Working Days
USA $ 25.00 2 Working Days
Italy € 15.00 2-3 Working Days
United Kingdom £ 16.00 2-3 Working Days
France € 23.00 2-3 Working Days
Austria, Germany € 23.50 2-3 Working Days
Spain, Romania, Netherlands, Estonia, Belgium, Malta, Lithuania, Latvia, Hungary, Slovenia, Czech Republic, Luxembourg € 25.00 2-3 Working Days
Greece, Sweden, Denmark € 27.00 2-3 Working Days
Switzerland CHF 28.00 2-3 Working Days
Liechtenstein CHF 30.00 2-3 Working Days
Ireland, Portugal, Finland € 29.00 2-3 Working Days
Slovakia, Cyprus € 30.00 2-3 Working Days
Poland, Croatia, Bulgaria, Albania € 35.00 2-3 Working Days
Canada C$ 50.00 2-3 Working Days
United Arab Emirates € 30.00 2-4 Working Days
Monaco € 23.00 3-4 Working Days
Turkey, Ukraine € 30.00 3-4 Working Days
Serbia € 35.00 3-4 Working Days
Oman € 40.00 3-4 Working Days
Bahrain € 45.00 3-4 Working Days
Vietnam, Peru $ 50.00 3-4 Working Days
Singapore S$ 55.00 3-4 Working Days
Malaysia, Egypt, South Africa, Saudi Arabia € 55.00 3-4 Working Days
Australia A$ 60.00 3-4 Working Days
Indonesia $ 62.00 3-4 Working Days
Israel € 65.00 3-4 Working Days
Cambodia $ 70.00 3-4 Working Days
China ¥ 400.00 3-4 Working Days
Japan ¥ 5500.00 3-4 Working Days
Guatemala, Dominican Republic, Venezuela $ 34.00 4-5 Working Days
Bosnia and Herzegovina, Belarus, Iceland, Moldova, Montenegro, Macedonia € 35.00 4-5 Working Days
Georgia € 37.00 4-5 Working Days
India € 45.00 4-5 Working Days
Thailand € 50.00 4-5 Working Days
Taiwan, Brunei, Chile, Colombia, Azerbaijan, Qatar, Kuwait, Kazakhstan € 55.00 4-5 Working Days
New Zealand, Philippines, Cook Islands, New Caledonia $ 62.00 4-5 Working Days
Lebanon, Jordan, Armenia, Cape Verde, Algeria, Kenya, Laos, Morocco, Mauritius, Mozambique, Namibia, Senegal, Tunisia € 65.00 4-5 Working Days
Macau HK$ 300.00 4-5 Working Days
Hong Kong HK$ 400.00 4-5 Working Days
Mongolia ¥ 500.00 4-5 Working Days
Mexico MEX$ 1000.00 4-5 Working Days
South Korea ₩ 45000.00 4-5 Working Days
San Marino € 11.00 4-5 Working Days
Andorra € 30.00 4-5 Working Days
Gibraltar £ 30.00 4-5 Working Days
Paraguay $ 30.00 4-5 Working Days
Russia € 48.00 2-7 Working Days
Standard Delivery
DESTINATION COST TIME
Italy € 8.00 3-4 Working Days
United Kingdom £ 9.00 3-4 Working Days
Spain, France, Austria, Netherlands, Belgium, Denmark, Luxembourg € 10.00 3-4 Working Days
Germany € 15.00 3-4 Working Days
USA $ 15.00 3-4 Working Days
Poland, Croatia, Slovakia, Ireland, Hungary, Slovenia, Czech Republic € 16.00 3-4 Working Days
Romania, Bulgaria, Lithuania, Latvia, Portugal € 16.00 4-5 Working Days
Greece € 10.00 4-5 Working Days
Sweden € 10.00 5-6 Working Days
Estonia, Finland € 16.00 5-6 Working Days
Liechtenstein CHF 24.00 5-6 Working Days

Expedited shipping is also available for some countries, a sustainable option that allows low environmental impact deliveries:

Expedited Delivery
DESTINATION COST TIME
Israel € 40.00 5-6 Working Days
Japan ¥ 3500.00 5-6 Working Days
Saudi Arabia € 30.00 5-6 Working Days
South Korea ₩ 30000.00 5-6 Working Days
India, Bahrain € 30.00 6-7 Working Days
Thailand € 35.00 6-7 Working Days
Australia A$ 40.00 6-7 Working Days
Singapore S$ 40.00 6-7 Working Days
Cambodia, Philippines $ 40.00 6-7 Working Days
Taiwan € 40.00 6-7 Working Days
China ¥ 250.00 6-7 Working Days
Hong Kong HK$ 280.00 6-7 Working Days
Mexico MEX$ 700.00 6-7 Working Days
2. Deliveries with Cash on Delivery

Orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.

Total Order Limits:

Portugal 1,000 €
Spain 2,499.99 €
Belgium, San Marino 3,000 €
Italy 2,000 €
Sweden 3,000 SEK
Japan 300,000 ¥
Austria, Denmark, Germany, Ireland, Liechtenstein,
Luxembourg, Netherlands, Slovakia, Slovenia, United Kingdom
5,000 $
Poland 4,318.09 €
Monaco 750 €
3. Deliveries to Russian Federation

Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.

  • • Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
  • • For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euros per month;
  • • For certain smaller cities, the limit is 200 euros per order.

If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you.

4. San Marino and Vatican City

Available shipping options are the same as in Italy.

5. Shipments to Israel (Gaza)

All orders to Israel (Gaza) are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

6. Important Delivery Information

We recommend that you consider the following information:

  • • The courier does not deliver to P.O. Boxes or use General Delivery.
  • • If the courier doesn’t find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
7. When do we deliver?

The couriers deliver 9am-5pm, Monday to Friday.

The couriers do not deliver on holidays.

8. Free Shipping

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

9. First Time Orders

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

10. Tracking your Order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.

11. Taxes and Duties

To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations plus the UK and USA.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:


DDP
United Kingdom*
(starting 1/1/2021)
Australia
Bahrain
China**
India
Japan
Mexico***
Norway
Oman
Peru
Saudi Arabia
South Korea
Switzerland
Turkey
United Arab Emirates
Vietnam
Singapore
Malaysia
Thailand
China – Taiwan
South Africa
Canada
Kuwait
Qatar

**According to the announcement of the general administration of customs of China, articles shipped to China which are classified as personal use and the value exceeds 5000 RMB, require a formal custom clearance. You may be subject to import taxes, customs duties and fees levied once the shipment reaches Mainland China. Additional charges for customs clearance (if any) must be fulfilled by you. We have no control over these charges, nor can we predict what they may be.

***According to the announcement of the general administration of customs of Mexico, articles shipped to Mexico which are classified as personal use and the value exceeds 1000 USD (or its equivalent in MEX$), require a formal custom clearance. The importer must be registered with the Mexican government and additional documentation is required (NOM LETTER, PAYMENT, LICENSE IMPORT, PATENT). Therefore, the DDP service is not applicable and it is necessary to hire an external customs broker to clear your goods.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival.

As we are unable to advice on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.

Please note that Russian Federation is a DDU destination. You can find information about Russian Federation custom duties on the Russian Federal Customs Service official website by clicking here.