Shipping

We deliver to 101 countries around the world and offer different shipping options to meet your needs.

In order to ensure you a hassle-free shopping experience, for selected countries, we are now including the customs duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!

Starting Jan1st, 2021 the United Kingdom is no longer within the European Union. Following the “free trade agreement” signed between the European Union and the United Kingdom, it will still be possible to purchase without any additional tax charge within the two markets.

Click here to see related refund policy.

During sales period, deliveries may take 2 or 3 business days longer than usual.

Here are the dates to be able to receive your orders in time for Christmas (standard and express shipping)

1. Shipping Methods and Costs

Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 24 hours (orders accepted before 3:00 pm CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

Here are the shipping options offered.

Expedited shipping is also available for some countries, a sustainable option that allows low environmental impact deliveries:

2. Deliveries with Cash on Delivery

Orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.

Total Order Limits:

3. Deliveries to Russian Federation

Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.

• • Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
• • For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euros per month;
• • For certain smaller cities, the limit is 200 euros per order.

If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you.

4. San Marino and Vatican City

Available shipping options are the same as in Italy.

5. Shipments to Israel (Gaza)

All orders to Israel (Gaza) are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

6. Important Delivery Information

We recommend that you consider the following information:

• • All orders require a signature upon receipt,
• • We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address,
• • The courier does not deliver to P.O. Boxes or use General Delivery.
• • If the courier doesn’t find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.

7. When do we deliver?

The couriers deliver 9am-5pm, Monday to Friday. The couriers do not deliver on holidays.

8. Free Shipping

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

9. First Time Orders

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

10. Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

11. Tracking your Order

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.

12. Taxes and Duties

To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations, UK and USA.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

**According to the announcement of the general administration of customs of China, articles shipped to China which are classified as personal use and the value exceeds 5000 RMB, require a formal custom clearance. You may be subject to import taxes, customs duties and fees levied once the shipment reaches Mainland China. Additional charges for customs clearance (if any) must be fulfilled by you. We have no control over these charges, nor can we predict what they may be.

***According to the announcement of the general administration of customs of Mexico, articles shipped to Mexico which are classified as personal use and the value exceeds 1000 USD (or its equivalent in MEX$), require a formal custom clearance. The importer must be registered with the Mexican government and additional documentation is required (NOM LETTER, PAYMENT, LICENSE IMPORT, PATENT). Therefore, the DDP service is not applicable and it is necessary to hire an external customs broker to clear your goods.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival.

As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.

Please note that Russian Federation is a DDU destination. You can find information about Russian Federation custom duties on the Russian Federal Customs Service official website by clicking here.