CONTACT US
Service is available
10:00AM – 7:00PM JST
from Monday to Friday
tel. + 81 (50) 50509409
Online customer service

  • FAQs
    Here is a list of the most frequently asked questions
  • Shipping
    Everything you need to know regarding shipping
  • Conditions of sale
    The offer and the sale of products on jp.dolcegabbana.com are determined by the Conditions of Sale
  • Contact Us
    If you have any questions or need help please contact us. We will be happy to assist you
  • Legal area
    Please read our Privacy and Return Policy carefully
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website

COOKIE POLICY

What are cookies

Cookies are small text files that are sent from the web site visited by the user to the user’s device (usually to the browser), where they are stored so that they can recognize such device the time of the next visit. At ever subsequent visit, in fact, cookies are re-sent from the user’s device to the site.

Each cookie generally contains: the name of the server from which the cookie was sent; the expiration and a number, usually a unique number randomly generated by the computer. The server of the web site that transfers the cookie uses this number to recognize you when you return to a site or browse from one page to another.

Cookies can be installed not only by the site manager of the site visited by the user (first party cookie), but also by a different site that installs cookies through the first site (third party cookies) and is able to recognize them. This occurs because there may be elements (images, maps, sounds, links to web pages of other domains, etc.) on the visited site that reside on servers other than the server of the visited site. Depending on their purpose, cookies can be distinguished as technical cookies and profiling cookies.

Technical cookies are those used for the sole purpose of transmitting a communication on an electronic communications network, or, to the extent strictly necessary, to the service provider of the information company explicitly requested by the subscriber or by the user to provide such service. In particular, such cookies are usually used to allow efficient browsing among pages, store users’ preferences (language, country, etc.), make electronic authentications, manage the shopping cart or allow online purchases, etc. Some of these cookies (called essential or strictly necessary) enable features without which it would not be possible to perform some transactions. The use of technical cookies does not require the users’ consent.

Analytics cookies are assimilated to technical cookies if used directly by the site manager to collect aggregate data on the number of users and how they visit such site. These cookies allow data controllers and/or web site managers to understand how users interact with the site content for optimization purposes.

Profiling cookies are used to trace the user’s browsing, analyze his behavior for marketing purposes and to create profiles of his tastes, habits, choices, etc. in order to send targeted advertising messages related to the user’s interests and in line with the preferences shown from his online browsing. Such cookies may be installed on the user’s terminal only if he has expressed his consent in the simplified manner indicated in the Measure.

Depending on their duration, cookies are distinguished as persistent, which remain stored until their expiration on the user’s device, unless the user removes them, or as sessions, which are not stored for a lengthy period on the user’s device and which vanish when the browser is closed.

Cookie used by this site

Following is a table containing all the information about the cookies installed through this site, and the necessary indications on how to manage your preferences regarding them.

Name Cookie type Purpose and legal basis of the processing First/Third party Cookie lifespan
Google Doubleclick Profiling (Behavioral Advertising) Used to provide advertising, based on the interests expressed through Internet browsing (OBA). The legal basis of the processing is the users’ consent. Third Party 13 months
Salesforce Profiling (Behavioral Advertising) Used to provide advertising, based on the interests expressed through Internet browsing (OBA). The legal basis of the processing is the users’ consent. Third Party 180 days
Bing Profiling (Behavioral Advertising) Used to provide advertising, based on the interests expressed through Internet browsing (OBA). The legal basis of the processing is the users’ consent. Third Party 13 months
Sizmek Retargeting Used to send advertising to subjects who have previously visited this site. The legal basis of the processing is the users’ consent. Third Party 90 days
Facebook BM Retargeting Used to send advertising to subjects who have previously visited this site. The legal basis of the processing is the users’ consent. Third Party 180 days
Fanplayr Analytics Monitoring of users' browsing experience and interaction with page contents (images, text and CTA). The legal basis of the processing is the users’ consent. Third Party 12 months
Google Analytics Analytics A cookie that helps website and app owners to understand how visitors interact with their own contents. This service may use a set of cookies in order to collect information and generate statistics on website activity without providing personal information about individual visitors. The legal basis of the processing is the execution of the contract (use of the site) involving the user. Third Party 24 months
Hotjar Analytics Monitoring of users' browsing experience and interaction with page contents (images, text and CTA). The legal basis of the processing is the users’ consent. Third Party 12 months
Pinterest Social Used to share content on social networks. The legal basis of the processing is the users’ consent. Third Party  
Twitter Social Used to share content on social networks. The legal basis of the processing is the users’ consent. Third Party  
Youtube Social Used to share content on social networks. The legal basis of the processing is the users’ consent. Third Party  
Facebook Social Used to share content on social networks. The legal basis of the processing is the users’ consent. Third Party  

We remind you that you can also manage your preferences on cookies through the browser you use (the main browsers are listed below):

  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Safari

If you do not know the type and version of the browser that you are using, we suggest that you click on the “Help” button in the upper part of the window of the browser, from which you can access all necessary information.

At the time any page of the site is accessed, a Banner appears containing summary information. By closing the Banner or by continuing to browse the site, through access to another area of the site or by selecting one of its elements (for example, an image or a link), you consent to the use of the profiling cookies. Such consent is registered through the use of a “technical cookie”. You can obtain information and the way to disable third party cookies by clicking on the links contained in the table showing the list of cookies, which is provided in the table set forth on this page.

Data Controller

The Data Controller is Dolce & Gabbana S.r.l., P.I. 09297890155, having its registered office in Via Goldoni 10 – 20129 Milan, Italy.

Data Protection Officer (DPO)

The DPO can be contacted by writing to the address dpo@dolcegabbana.it.


FULL COOKIE POLICY of The Level Group S.r.l. FOR THE jp.dolcegabbana.com

This Cookie Policy explains to users how the Site adopts cookies and, furthermore, provides guidance as to how cookies can be managed.

This Cookie Policy should be read together with the Privacy Policy.

By continuing to browse or use the Site, users agree to the use of cookies as described in this Cookie Policy.

What are cookies

Cookies are small text strings that the Site sends to the user's device, where information is memorized for various purposes. In particular, cookies allow the Site to recognize users on subsequent visits or enable other websites to recognize such users for particular purposes.

What kind of cookies the Site uses

The Site uses various types of cookies for different purposes:

Technical cookies

Technical cookies are cookies enabling users to browse on the Site or to enjoy its basic features. These cookies are installed automatically on the user device by the Site as a result of the user’s access to the Site and do not require any specific consent by the user.

Indeed, consent is not required by the law if and when a cookie is:

  • • Used for the sole purpose of carrying out the transmission of a communication; and
  • • Strictly necessary in order for the provider of a digital service explicitly required by the user to provide that service.

Technical cookies used by the Site include:

  • • Navigation cookies: to ensure the normal browsing and use of the Site, through different options or services;
  • • Functional cookies: to save user preferences and facilitate the browsing experience based on a set of selected criteria (for example, language, browser type, etc.).
  • The Site also collects the IP address or any other identifying information on the user device that is necessary in order to manage the Site, diagnose server problems and meet other lawful purposes.

    Disabling technical cookies may limit the ability of users to browse the Site and to enjoy its features or the services offered.

    Other cookies

    All cookies other than technical cookies are installed or activated only if previous consent by “opt-in” is given by users.

    On their first visit to the Site, users are shown a cookie banner on the screen or interface. This banner will disappear once the user has accepted or refused the cookies used on the Site.

    Opt-in may be expressed in a general way, for instance by closing the banner, or by clicking the OK button or any elements of the page; opt-in can be also provided in a selective way.

    Opt-in given by users is tracked and recorded in order to make their next visits to the Site more effective. However, users can always revoke all or part of the consents previously given.

    The non-technical cookies used by the Site are third-party cookies: cookies set up on the user’s device by a domain or website distinct from the Site. Third party cookies are implemented by marketing vendors and partners of the Site by the means of third party tags. The Site does not control such cookies.

    The Site does not have any access or control over cookies or other tracking technology used by third parties accessible by the Site and cannot ensure compliance of third parties with the applicable privacy law.

    • • Advertising cookies: these cookies allow the Site to create an anonymous profile of users based on their browsing experience on this Site and on others. In such a way, it is possible to provide users with advertisements targeted to their interests rather than generic advertising. This is a list of advertising cookies (it includes a link to more information on such cookies and the instructions to manage user consent):
      Google,
      CloudFlare,
      Weborama
      Salesforce.

    • • Retargeting cookies: these cookies allow third-parties to send advertising to users who have previously visited the Site. This is a list of retargeting cookies (it includes a link to more information on such cookies and the instructions on how to manage user consent):
      Sizmek.

    • • Social media cookies: these cookies are needed to share content on social networks. This is a list of social media cookies (it includes a link to more information on such cookies and the instructions on how to manage user consent):
      Pinterest,
      Facebook,
      Twitter,
      Youtube.

    • • Analytical cookies: these cookies are collected by third parties, in individual or aggregated form, in order to collect information on the number of users and on how they visit the website, such as information on which pages or sections are most viewed. This is a list of analytical cookies (it includes a link to pages with more information on such cookies and the instructions on how to manage user consent):
      Adobe Site Catalyst,
      Google Analytics.

    The Site uses cookies that do not allow for any control over the user's device and do not install programs on the user's device.

    Browser preferences

    Users can manage cookie preferences through their web browser settings:

    For more information, Users can visit:

    http://www.allaboutcookies.org or www.youronlinechoices.com

    Contact

    Users wishing to contact the Site concerning any matter relating cookies are encouraged to write to: privacy@thelevelgroup.com

    Changes to this Cookie Policy

    Any future changes to this Cookie Policy will be posted on the Site and, where appropriate, notified to users by email. Users are encouraged to read this Cookie Policy frequently to check for any updates or changes.


    Last update: April 2021